Covid-19 Cancellation Policy

If you have an appointment booked with us and experience any Covid like symptoms (including but not limited to fever, fatigue, new dry cough, difficulty breathing, sore throat or loss of smell or taste) please contact us immediately. We will rearrange your appointment to after a minimum of 14 days time.

This is also the case if a member of your household begins to show symptoms. This is to help us remain Covid-19 secure and keep you and our community safe.
In all other cases please provide 48 hours notice if you cannot attend your appointment so we can offer your appointment to other client. For any cancellations received with less than 48 hours notice of your appointment time our normal cancellation policy applies

Olive Cancellation Policy

We require 48hrs notice for any cancellations, less than 48hrs will incur a fee of 50% or full deposit taken.

Whilst we understand that things happen, unfortunately, last-minute cancellations mean we are unable to fill the space. We are an incredibly busy salon, so please let us know in plenty of time if you need to cancel so we can offer the appointment to others.